Refund Policy

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Last Updated: October 2025

Thank you for your purchase from MatteoMystery.
Please read this Refund Policy carefully before completing your order.

Digital Products Only

All products sold on www.matteomystery.com are digital downloads (eBooks, bundles, or digital files).
Once payment is confirmed, you will receive an instant access link to download your files via email.

Because digital files cannot be “returned,” all sales are final.

No Refunds or Cancellations

We do not offer refunds, cancellations, or exchanges after purchase.
Once the download link has been sent to your email, the transaction is considered complete and non-reversible.

This policy helps protect our digital products from unauthorized sharing or duplication.

Duplicate or Mistaken Orders

If you accidentally make a duplicate purchase or experience a technical issue during checkout, please contact us within 24 hours at support@matteomystery.com.
We will review the situation and issue a resolution if appropriate.

Broken or Inaccessible Downloads

If your download link does not work, expires, or cannot be accessed for any reason, please contact our support team immediately.
We will ensure you receive a new access link to your product at no additional cost.

Unauthorized Use

Sharing, reselling, or distributing our digital products without permission is strictly prohibited.
Violations may result in account termination or legal action.

Contact Us

If you have any questions about this Refund Policy or need assistance with your purchase, please contact:
📧 contact@matteomystery.com
🌐 www.matteomystery.com